Recruitment and Hiring Process
Are the available positions primarily short-term or long-term?
The available positions are primarily intended to be long-term opportunities.
What is the typical duration of the application process?
The typical duration of the application process is approximately 7-10 business days.
Can I submit an application even if there are no current openings that match my skills?
Yes
As a Filipino residing outside of the Philippines, am I eligible to apply?
Yes, you are eligible to apply as a Filipino residing outside the Philippines. However, please note that since payment is made in pesos, an active Philippine bank account is required.
What happens if I don’t succeed in my interview with a client?
If you don’t succeed in the interview with a client, we’ll keep your profile on file. If we have other clients seeking someone with your skills and experience, we will certainly consider you for those opportunities.
Management and Supervision of Staff
What kind of home office setup is required for this role?
A working PC or laptop, a camera, a reliable internet connection with a backup, and a headset are all that’s needed to get started.
How will my work hours be monitored?
Your work hours will be monitored using our HR monitoring system, which we will provide for time tracking.
Is there a probationary period, and if so, how long does it typically last?
In some cases, there is a probationary period, which typically lasts for one month.
How frequently will I receive my salary?
Your salary will be paid on the 5th and 20th of every month.
What is the payment method used?
Payments are made via Wise to your bank account.
Am I eligible for overtime pay?
Overtime pay eligibility depends on the client’s needs and specific arrangements made for the role.
In what currency will I receive my salary?
Your salary will be paid in Philippine Peso (PHP).
Are taxes or fees automatically deducted from my earnings?
Yes, taxes and applicable fees will be automatically deducted from your earnings in accordance with local regulations.
Are there any benefits offered, such as health maintenance organization (HMO) coverage or allowances for meals, internet, or electricity?
Yes, we offer leave benefits, HMO coverage, and an internet allowance.
Is there a provision for paid sick leave or paid holidays?
We offer paid sick leave, but paid holidays are not provided.
What notice period is required if I decide to resign?
A notice period of 15 days is required if you decide to resign.
If I resign, am I allowed to reapply for another position?
Yes, you may reapply for another position after a 3 to 6-month waiting period.
What happens if my client ends my contract for reasons that are not related to my performance?
The Company may in the first 6 months terminate the Agreement for any reason whatsoever with 24 hours written notice to the Contractor.
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-If your contract is ended by the client for reasons not related to your performance, we will make every effort to refer you to other clients whose needs align with your skills and experience
If I am terminated, will I receive any severance pay?
If you are terminated, you will receive your last pay, but severance pay is not provided.
What Our Current VA’s Say About Us!
“Working with Outshore has been an amazing journey. The support from the team and the trust from our clients have helped me grow professionally and personally. I feel valued and motivated every day.“
Marie
Senior Collection Specialist
“I’ve been with Outshore for a while now, and it’s been such a fulfilling experience. The company provides great opportunities to showcase my skills, and I appreciate the consistent communication and guidance. It feels like being part of a family.”
JV
Collections Coordinator
“Outshore has given me the chance to work with an incredible client while maintaining a healthy work-life balance. The team culture here is supportive, and I’ve learned so much throughout my time working with them. I’m proud to be part of Outshore!”
Adam
Collections Officer